RETURN POLICY

Return of goods

In this special context of COVID-19, all sales are final and no refunds or returns will be possible until the end of this crisis and until we advise otherwise. Sales of masks, antibacterial gels and visors are final and no returns or refunds are offered on these products.

If you have any questions about returns, please contact our customer service at 514-928-8112. If you are not satisfied with your order, GE Sani can exchange the item(s) ordered. Items must be intact, in their original condition and packaging and exchanged within 30 days of the date of the order. Unpacked, damaged, soiled or incomplete packaging will be refused. Return shipping fee will be at your expense unless:

  • the package is damaged in transit
  • we made a mistake in the order.

In these 2 cases, we will send a carrier to pick up the item at your home. We will assume the cost of ordering the items we replace.

Warranties

We honour the warranties of most manufacturers. Defective items may be replaced according to the manufacturer’s policies or guidelines. Shipping and handling charges may apply. If you have any questions regarding defective items, please contact our customer service department first.

Billing

Your credit card will be charged after the order has been confirmed. No additional fees will be charged without your approval.All goods purchased from GE Sani remain the property of GE Sani until payment in full is received. Taxes are calculated according to the shipping address.

Price and product description

GE Sani cannot guarantee that product descriptions and/or specifications, prices or any other information disclosed by the agents or on the website are accurate, complete, reliable, current or error-free. Some photos are provided for information purposes only and may not represent your exact model. If a product offered by an agent or on the website is not as described, or does not meet your expectations, your only recourse is to return the product in accordance with GE Sani’s Return Policy. We cannot confirm and/or guarantee the price of an item before you place an order.

Please contact us for more information.